Terms and Conditions

Bespoke Building Surveys Ltd

(RICS Regulated Building Surveying Firm)

1. Definitions and Interpretation

1.1 “The Firm” means Bespoke Building Surveys Ltd.

1.2 “The Client” means the individual or organisation instructing the Firm.

1.3 “The Survey” means the professional services described in the Firm’s written fee proposal or instruction confirmation.

1.4 “RICS” means the Royal Institution of Chartered Surveyors.

1.5 “Contract” means the agreement formed between the Firm and the Client upon written confirmation of instruction.

2. Professional Standards

2.1 The Firm is regulated by RICS and will provide services in accordance with:

• The RICS Global Professional and Ethical Standards
• Relevant RICS Practice Notes and Guidance
• Applicable UK legislation and regulations in force at the time of instruction

2.2 The Firm confirms that all surveys are undertaken by appropriately qualified and competent surveyors.

3. Scope of Services

3.1 The scope of the Survey shall be strictly limited to the services set out in the Firm’s written fee proposal and confirmation of instruction.

3.2 No services outside the agreed scope shall be provided unless separately agreed in writing.

3.3 The Survey is non-invasive unless expressly stated otherwise and does not include opening up, testing services, or specialist inspections unless specifically agreed.

3.4 The free drone survey is only offered when the property is not within a "Restricted Area", which means any airspace, facility, property, or geographic zone designated as limited, controlled, or prohibited for drone operations by applicable law, regulatory authority, property owner, or site operator, or where practical to do so.

4. Client Responsibilities

4.1 The Client shall ensure that:

• Full access is available to the property at the agreed time
• The property is safe to inspect
• All relevant information reasonably required is disclosed prior to the Survey

4.2 The Firm shall not be liable for delays or additional costs arising from inadequate access or undisclosed restrictions.

5. Fees and Payment

5.1 Fees are as stated in the Firm’s written proposal and are inclusive of VAT unless stated otherwise.

5.2 The invoice must be settled in full prior to the issuance of the report.

5.3 The Firm reserves the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6. Cancellations and Postponements

6.1 Once written confirmation of instruction has been received, a binding contract exists.

6.2 If the Client cancels the Survey after confirmation, the following scaled cancellation charges shall apply, reflecting administrative costs and lost professional time:

Timing of Cancellation (before scheduled survey date)

Cancellation Charge

More than 7 calendar days 0% of agreed fee

3–7 calendar days 25% of agreed fee

1–2 calendar days 50% of agreed fee

Same day cancellation or failed access 100% of agreed fee

6.3 If the Survey cannot proceed due to lack of access or safety issues beyond the Firm’s control, this shall be treated as a same-day cancellation.

6.4 The Firm reserves the right to reschedule surveys at its discretion due to unforeseen circumstances, in which case no cancellation charge shall apply.

7. Liability and Limitations

7.1 The Firm’s liability shall be limited to the amount stated in the fee proposal or, where not stated, to a maximum of £1,000,000, subject to the availability of professional indemnity insurance.

7.2 Nothing in these Terms shall limit or exclude liability for death or personal injury arising from negligence or for fraud.

7.3 The Survey report is prepared solely for the Client and for the stated purpose. No responsibility is accepted to any third party.

8. Reliance and Use of Reports

8.1 Reports may not be relied upon by third parties without the Firm’s prior written consent.

8.2 Any unauthorised reliance is entirely at the third party’s own risk.

9. Complaints Handling

9.1 The Firm operates a formal Complaints Handling Procedure in accordance with RICS requirements.

9.2 Details are available on request and will be provided upon receipt of any complaint.

10. Confidentiality and Data Protection

10.1 The Firm shall treat all Client information as confidential, subject to legal and regulatory obligations.

10.2 Personal data shall be processed in accordance with applicable data protection legislation.

11. Termination

11.1 Either party may terminate the Contract in writing, subject to the cancellation provisions in Clause 6.

11.2 Any fees incurred up to the date of termination shall remain payable.

12. Data Protection, Privacy and Photography

12.1 By instructing Bespoke Building Surveys Ltd, you acknowledge and agree that we may collect, process, retain and store personal data and photographic records relating to the property for the purposes of carrying out the instructed survey, preparing reports, maintaining professional records, complying with legal and regulatory obligations, quality assurance and defending legal claims.

12.2 During the inspection, photographs and digital images may be taken of both the interior and exterior of the property. These images form part of our inspection records and may include fixtures, fittings and areas relevant to the survey.

12.3 Information and photographic records may be processed, stored, archived, shared with relevant third parties where necessary to fulfil our contractual obligations or legal duties, and retained in accordance with our Data Retention Policy.

12.4 You acknowledge that photographs or other material relating to the property may, where permitted by applicable law and where Bespoke Building Surveys Ltd has an appropriate lawful basis, be used for business, marketing, educational, training or promotional purposes, including publication on our website, social media platforms and other media. Where required by law, appropriate consent will be obtained before publication.

12.5 Bespoke Building Surveys Ltd will process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and our Privacy Policy. We will not sell or rent personal data to third parties.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The courts of England and Wales shall have exclusive jurisdiction.